HipAI Support

We are happy to help.

Contact us

Questions, feedback or a problem? Email us and we will get back to you: andreas.wasner@mail.online-impressum.de

Frequently asked questions

How do I get the best scan?

Wear fitted clothing (not baggy), use good even lighting, stand naturally without arching your back, and keep about 1 to 2 metres from the camera with your hips fully in frame.

Do you store my photos?

No. Your photo is sent once over an encrypted connection for real-time analysis and is not saved by us. Our AI provider may retain the image for a limited period (up to 30 days) solely to monitor for misuse, after which it is deleted, and it is not used to train their models. See our Privacy Policy.

What do the scores mean?

They are visual estimates, not measurements, and never a verdict on how you look. HipAI provides fitness coaching suggestions only and does not provide medical advice.

How do I manage or cancel my subscription?

Open the Settings app on your iPhone, tap your name at the top, tap Subscriptions, then select HipAI. You can cancel there at any time. The permanent unlock is a one-time purchase and does not renew.

How do I restore a purchase?

Open the premium screen in the app and tap "Restore purchases". Your access will be restored on any device signed in with the same Apple ID.

Who is HipAI for?

HipAI is intended for users aged 16 and over.

HipAI provides fitness coaching suggestions only and does not provide medical advice.

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